Mission Statement

“To provide companionship and activities to seniors who are isolated within the community.”

CMA has been a part of Auckland since 1961 when the first day centre opened in Ponsonby. Since then, expansion has seen centres opened across Auckland, with 8 on the North Shore operated by North Shore CMA. To better reflect the services we now provide to the community, we’re better known as CMA – Companionship and Morning Activities for seniors.

Service Assurances

As it is likely important for you, it is just as important to us to provide services which meet the standards that we have set.

The following policies have been developed to ensure a quality service:


  • Equal Employment Opportunities
  • Governance Team/Staff Relationships
  • Professional Development
  • Recruitment
  • Remuneration
  • Staff Leave
  • Staff Performance Management
  • Staff Performance Review
  • Time in Lieu
  • Volunteer Management
  • Code of Ethics

Health and Safety

  • Safety in the Workplace
  • Risk Management Strategy
    for Volunteers
  • Smoke Free
  • Health and Civil Emergency
  • Elder Abuse and Neglect
  • Infection Prevention and Control
  • Healthy Food and Beverages

Provision of Services

  • Centre Management
  • Complaints
  • Confidentiality
  • Quality Service and Standards, Vehicles and Transport
  • Service User
  • Quality Service and Standards
  • Vehicles and Transport


  • Financial Management
  • Financial Transparency
  • Volunteer Recognition

Governance Team

  • Conflict of Interest
  • Governance Team Terms of Reference
  • Supervisor Representation on Governance Team

Measurement of Service

    We conduct biennial surveys of guests and volunteers. Individual guests are also “interviewed” to find out what CMA means to them and the outcomes it has on their lives. Every member is provided with the Code of Health and Disability Services Consumers’ Rights and made fully aware of our complaints policy and process.

Who Are We

Governance Team Board Members

Robyn Walker


Robyn Walker has been a member of the Governance Team for North Shore CMA since June 2017. Robyn volunteered at the Mairangi Bay CMA centre from 2016 to 2018. Robyn has a Bachelor of Science degree majoring in Computer Science, a Postgraduate Diploma of Business, and an MBA, all from the University of Auckland. Robyn has over 30 years’ experience in IT Project Management in NZ and UK. Robyn works part-time as a Project Manager, managing medium to large projects for local businesses.

Keith Haysom

Vice Chairperson

Keith has been a banker for the last 35 years working in London, Sydney and Auckland, with substantial experience in risk governance. Living in Milford, he is currently transitioning to retirement and is keen to give back to the community through participation in not for profit organisations such as CMA, where he has been a member of the Governance Team for the last 9 months. He is married to Jennie and has one son Scott, who is completing his degree at Auckland University.

John Stewart


John has worked in financial services for over 35 years in New Zealand both internationally and in NZ, living on the North Shore for the past 18 years. John is passionate about giving back to the community and enjoys mentoring promising young professionals in the risk profession. For relaxation John enjoys spending time with his family, and walking his dog. John has travelled extensively and enjoys experiencing different cultures.

John Brodie


Tom Simpson

Guest Representative

Lillian Patterson

Volunteer Representative

Michaela Broehl Ciesilk

Volunteer Representative

Kiri Beven

Staff Representative

Jacinda Tyson

Staff Representative

Melanie Blewett

General Member

Vivien W Verheijen

General Member

Staff Members

Rachel Quin Gilbert


Rachel joined CMA in April 2011 previously having worked in business as an IT project manager and then in HR and recruitment. Rachel has a degree in Business and IT from Leeds University in the UK where she was raised. She came to NZ in 2000 with her young family and has lived in Mairangi Bay on the shore for the last 18 years. Rachel is married with five children aging from young adults to mid-teens. Her previous not for profit experience is in the voluntary sector mainly with playgroup and play centre. Rachel is passionate about the needs and welfare of older people. Her role with CMA allows her to combine her desire to seek better outcomes for older people with her commercial business experience to ensure that CMA is meeting its service obligations and remains relevant in our ever changing society. Generating and maintaining funding streams as well as ensuring excellent service delivery are her main priorities as we head into another year.

Kiri Bevan

Supervisor Albany & Red Beach CMA

Kiri joined CMA in 2018 after a career in the travel industry and representing NZ at waterpolo. Kiri also volunteers on her children’s school PTFA.

Jenny Jordan

Supervisor Mairangi Bay and Belmont CMA

Jenny was born in Takapuna; her dad grew tomatoes on his section in Northcote the proceeds were used to build their family home,  including a glasshouse in Raleigh Road. The family moved to the Norwest in 1970’s but there has always been a strong connection to the North Shore. Jenny worked in Case Management with ACC in the 1990’s before becoming full time mum raising three – now adult children with her late husband Craig. Jenny graduated with a Bachelor of Social Services in July 2020, earning a pass with Distinction. Part of her study was researching the benefits of having a garden project in supporting independence and wellbeing among elderly people. Jenny loves netball and plays for Shore Rovers, taking teams to Masters Games has been a highlight. Jenny started with CMA in October 2020.
The benefits of social interaction for people are so important and working for CMA the support to provide this valued service to the community is invaluable. If you have seen Jenny somewhere before it could be because she is an extra for BGT actors for TV.

Jacinda Tyson

Supervisor Birkenhead, Glenfield & Sunnynook CMA

Jacinda has an Early Childhood Certificate from AUT, and Level 3 Certificate in Health & Wellbeing from NZ Tertiary College. Jacinda is a former volunteer and joined paid staff in 2016.

Maria Ugarte

Supervisor Albany and Stanmore Bay CMA

Maria moved to New Zealand in 2019 from Argentina with her husband Mel and two young children Bernardita and Salvador and joined CMA in July 2022.

Maria has a degree in Human Resources, a degree as an ESOL teacher and more than 10 years experience in the Education area. While she was studying, she was the manager of a Retail store in Argentina for 6 years. Maria is also a volunteer at St Johns Primary school where her kids attend.

Annual Report

Annual Report 2022 51st AGM

Legal Structure

CMA is an Incorporated Society and registered with the Charities Commission (No. CC22808).We are GST registered: 38-971-158.

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