Mission Statement

“To provide companionship and activities to seniors who are isolated within the community.”

CMA has been a part of Auckland since 1961 when the first day centre opened in Ponsonby. Since then, expansion has seen centres opened across Auckland, with 8 on the North Shore operated by North Shore CMA. To better reflect the services we now provide to the community, we’re better known as CMA – Companionship and Morning Activities for seniors.

Service Assurances

As it is likely important for you, it is just as important to us to provide services which meet the standards that we have set.

The following policies have been developed to ensure a quality service:


  • Equal Employment Opportunities
  • Governance Team/Staff Relationships
  • Professional Development
  • Recruitment
  • Remuneration
  • Staff Leave
  • Staff Performance Management
  • Staff Performance Review
  • Time in Lieu
  • Volunteer Management
  • Code of Ethics

Health and Safety

  • Safety in the Workplace
  • Risk Management Strategy
    for Volunteers
  • Smoke Free
  • Health and Civil Emergency
  • Elder Abuse and Neglect
  • Infection Prevention and Control
  • Healthy Food and Beverages

Provision of Services

  • Centre Management
  • Complaints
  • Confidentiality
  • Quality Service and Standards, Vehicles and Transport
  • Service User
  • Quality Service and Standards
  • Vehicles and Transport


  • Financial Management
  • Financial Transparency
  • Volunteer Recognition

Governance Team

  • Conflict of Interest
  • Governance Team Terms of Reference
  • Supervisor Representation on Governance Team

Measurement of Service

    We conduct biennial surveys of guests and volunteers. Individual guests are also “interviewed” to find out what CMA means to them and the outcomes it has on their lives. Every member is provided with the Code of Health and Disability Services Consumers’ Rights and made fully aware of our complaints policy and process.

Who Are We

Governance Team Board Members

Nora Lynch


Nora Lynch joined the Governance team of CMA in 2015, taking on the role of Chair in early 2017. She spent most of her working life as a Physician specialising in Rheumatology which regularly brought her into contact with the elderly in the community. She now does a little nonclinical work and is back at University studying History part-time. She is married with three adult children and enjoys tennis and tramping.

Melinna Kartahardja


Melinna Kartahardja has been volunteering at Albany CMA since 2016, and has joined the Governance Team as a volunteer representative as well as secretary since 2017. She has a Postgraduate Diploma in Health Science majoring in Mental Health and Addictions, as well as an ATCL Diploma in Piano Performance. Outside of CMA, Melinna is an itinerant piano and violin teacher, giving individual lessons in schools and at her home. She also likes to use her music skills to serenade and entertain the CMA guests at the centres.

Valiya Gafarova


Valiya Gafarova has been the Treasurer of CMA since 2014. Valiya was a volunteer as Belmont CMA Center for approximately 1 year. Valiya holds a Bachelor’s degree in Law and Postgraduate Diploma of Professional Accounting from AUT and works as an accountant in a building company.

Robyn Walker

Vice Chairperson

Robyn Walker has been a member of the Governance Team for North Shore CMA since June 2017. Robyn has been a volunteer at the Mairangi Bay CMA centre since August 2016. Robyn is involved in helping manage the website replacement for CMA at present. Robyn has a Bachelor of Science degree majoring in Computer Science, a Postgraduate Diploma of Business, and an MBA, all from the University of Auckland. Robyn has over 30 years’ experience in IT Project Management in NZ and UK. Robyn now manages her own company, Swansong, to administer deceased estates on behalf of Executors, including the physical, digital and intangible assets.

Antoinette Balthazar

Guest Representative

Emmy Mei

Volunteer Representative

Leonie Moreland

Volunteer Representative

Jeff Mitchell

Business Representative

Staff Members

Rachel Quin Gilbert


Rachel joined CMA in April 2011 previously having worked in business as an IT project manager and then in HR and recruitment. Rachel has a degree in Business and IT from Leeds University in the UK where she was raised. She came to NZ in 2000 with her young family and has lived in Mairangi Bay on the shore for the last 18 years. Rachel is married with five children aging from young adults to mid-teens. Her previous not for profit experience is in the voluntary sector mainly with playgroup and play centre. Rachel is passionate about the needs and welfare of older people. Her role with CMA allows her to combine her desire to seek better outcomes for older people with her commercial business experience to ensure that CMA is meeting its service obligations and remains relevant in our ever changing society. Generating and maintaining funding streams as well as ensuring excellent service delivery are her main priorities as we head into another year.

Leah Kermode

Support officer

Leah is a former volunteer at Ronald Macdonald house, Make a wish foundation and Belmont CMA. Leah had a career in the financial markets before having her family. She joined the paid staff in 2015.

Jacinda Tyson

Supervisor Birkenhead, Glenfield & Sunnynook CMA

Jacinda has an Early Childhood Certificate from AUT, and Level 3 Certificate in Health & Wellbeing from NZ Tertiary College. Jacinda is a former volunteer and joined paid staff in 2016.

Melissa Jillings

Supervisor Red Beach and Stanmore Bay CMA

Melissa gave a lot of time volunteering for different organisations such as Citizens Advice Bureau during her children’s school years. She joined CMA in 2011. Melissa has lived on the Hibiscus Coast for 30 years and loves to be involved in the local community.

Kiri Bevan

Supervisor Albany CMA

Kiri joined CMA in 2018 after a career in the travel industry and representing NZ at waterpolo. Kiri also volunteers on her children’s school PTFA.

Nicola Maire

Supervisor Belmont CMA

Nicola started as a supervisor at CMA in April 2019. Nicola originally trained as a nurse and has worked in corporate health & safety, transport planning and health promotion including fall prevention for older adults.

Lara Ashley

Supervisor Mairangi Bay

Lara was born in London and has called New Zealand home since 2006. Lara is has a background in arts and theatre and is a trained teacher with additional experience in management consultancy and training. Lara moved to Auckland in 2011 and joined the CMA team in March 2019.

Annual Report

Annual Report 2018 47th AGM

Legal Structure

CMA is an Incorporated Society and registered with the Charities Commission (No. CC22808).We are GST registered: 38-971-158.

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