Our Mission

“To provide companionship and activities to seniors who are isolated within the community.”

CMA has been a part of Auckland since 1961 when the first centre opened in Ponsonby. Since then, expansion has seen centres opened across Auckland, North Shore and the Rodney District.

Service Assurances

As it is likely important for you, it is just as important to us to provide services which meet the standards that we have set.

The following policies have been developed to ensure a quality service:

Employment

  • Equal Employment Opportunities
  • Governance Team/Staff Relationships
  • Professional Development
  • Recruitment
  • Remuneration
  • Staff Leave
  • Staff Performance Management
  • Staff Performance Review
  • Time in Lieu
  • Volunteer Management
  • Code of Ethics

Health and Safety

  • Safety in the Workplace
  • Risk Management Strategy
    for Volunteers
  • Smoke Free
  • Health and Civil Emergency
  • Elder Abuse and Neglect
  • Infection Prevention and Control
  • Healthy Food and Beverages

Provision of Services

  • Centre Management
  • Complaints
  • Confidentiality
  • Quality Service and Standards, Vehicles and Transport
  • Service User
  • Quality Service and Standards
  • Vehicles and Transport

Financial

  • Financial Management
  • Financial Transparency
  • Volunteer Recognition

Governance Team

  • Conflict of Interest
  • Governance Team Terms of Reference
  • Supervisor Representation on Governance Team

Measurement of Service

    We conduct biennial surveys of guests and volunteers. Individual guests are also “interviewed” to find out what CMA means to them and the outcomes it has on their lives. Every member is provided with the Code of Health and Disability Services Consumers’ Rights and made fully aware of our complaints policy and process.

Governance Team 2025

Ann Coughlan

Chairperson

Anne joined the CMA board in 2023 and was formerly the CEO of Mercy Parklands Hospital for nearly 22 years, until its closure in March 2023. Ann brings her extensive experience and in-depth knowledge of the aged and health care sector and the issues affecting our elders.

Ann has a special interest in end of life palliative care and dementia and is a Director on the NZACA Board and is part of the NZACA Nurse Leadership Group.

John Brodie

Treasurer

John has been a member of the Governance team in his current capacity since June 2021.  He was  educated in Palmerston North and graduated from Victoria University with a Bachelor of Commerce and Administration in Accounting and Law.  He became a Chartered Accountant and after working in North America for several years returned to New Zealand in 1980  He has lived in the North shore for the past 40 years.   He is the  principal in his own small consulting firm and is transitioning into retirement. Through his involvement in the Aged Care sector and CMA he is keen to provide his ongoing support for community based care organisations.

Liz May

Board member

Liz joined the board in 2023. Liz was formally the CEO of ShopCare, a charitable trust that provides Industry leadership in Health and Safety across the Retail and Supply Chain Sector. Prior to that Liz had a lengthy career at Woolworths/Countdown and her last role there was as GM of Logistics. Liz believes that everyone lives a vital and important life and is passionate about ensuring that older adults continue to reach their potential.

Fiona Tanis

Board member

Fiona is a qualified Physiotherapist who is a highly experienced health professional with a strong background in healthcare leadership, management, and service delivery across private and public sectors in Australia and New Zealand. Her expertise spans aged care, adult intellectual disabilities, and post-acute rehabilitation. Fiona is passionate about leading innovative, evidence-based education, exercise, and safety programs that foster compassionate care practices.

Legal Structure

CMA (North Shore Centres of Mutual Aid Incorp)  is an Incorporated Society and registered with the Charities Commission (CC22808). We are GST registered: 38-971-158.

For a copy of our Annual Report, please email us at manager@cmans.org.nz.

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